Privacy Policy

Last updated: July 12, 2025

Comprehensive Privacy Overview

•Vetroniq (Commercial Registration #7050607162, Kingdom of Saudi Arabia) provides cloud hosting services in full compliance with Saudi data protection regulations.
•This document outlines our strict protocols for data collection, processing, and protection for our Virtual Private Server (VPS) solutions.
•We implement enterprise-grade security measures including encryption, access controls, and regular audits to safeguard your information.
•Data sharing only occurs with vetted third-party providers and when legally mandated by Saudi authorities.
•Users retain full rights to access, rectify, and request deletion of their personal data under Saudi law.
•All payment processing is conducted through PCI-DSS compliant gateways with their own privacy policies.

1. Data Collection Practices

In providing our VPS services, we collect and process the following categories of personal data:

-Complete legal name and contact details for account verification and service delivery
-Comprehensive payment information processed through our secure payment gateways
-Technical metadata including IP addresses, device characteristics, and access logs
-Service usage patterns and performance metrics for optimization
-Communication records for customer support and service improvements

2. Data Utilization Framework

We utilize the collected data solely for legitimate operational purposes such as service delivery and payment processing. We do not access, process, or share customer data for any purpose, including AI model training, unless required by law or with explicit customer consent.

3. Data Sharing Protocol

Vetroniq maintains a strict data disclosure framework in compliance with Saudi Arabia's Personal Data Protection Law (PDPL). We only share user data under the following circumstances:

Strict Third-Party Data Disclosure Policy

›Payment processors (Moyasar) - All transactions are subject to the respective payment gateway's privacy terms
›Cloud infrastructure partners - Only necessary technical data is shared under strict NDA agreements
›Legal authorities - Only when presented with valid legal requests from Saudi government entities
›Auditors and compliance monitors - For certification and regulatory validation purposes

4. User Rights and Controls

Under Saudi Arabia's Personal Data Protection Law (PDPL), users maintain specific rights regarding their personal information:

To exercise these rights, please submit a formal request through our designated channels:

•Right to access complete personal data records in machine-readable format
•Right to rectification of inaccurate or incomplete information
•Right to erasure under specific circumstances defined by law
•Right to restrict processing during dispute resolution periods

5. Policy Updates and Notifications

We conduct biannual reviews of this policy and will notify users of material changes through registered email addresses at least 30 days prior to implementation. Continued use of services constitutes acceptance of revised terms.

6. Payment Processing Compliance

Vetroniq utilizes certified payment processors to ensure secure financial transactions. When you make payments through our platform, you are subject to both our Privacy Policy and the respective payment gateway's terms.

Payment Gateway Specific Provisions

All financial transactions are processed through our certified payment partners, each with their own privacy frameworks:

Moyasar transactions adhere to Moyasar's Privacy Policy available at https://www.moyasar.com/en/resources/privacy-policy/

7. Contact Information

For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer at [email protected] or through our official support channels. We commit to responding to all valid requests within 14 business days as required by Saudi regulations.

8. Neutrality and Acceptable Use

We are an independent technology entity and do not follow or support any political entity or orientation. Our services are available to all customers without discrimination, provided that the services are not used for any illegal activities, hostile activities, or activities that violate applicable laws and regulations.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

•Payment records — retained for 7 years as required by Saudi tax and commercial regulations
•Support communications — retained for 2 years after ticket resolution
•Marketing consent records — retained for the duration of consent plus 1 year after withdrawal
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10. Additional Rights for EU/EEA Users (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

•Contract performance — processing necessary to deliver the hosting services you purchased
•Legitimate interest — processing for security monitoring, fraud prevention, and service optimization
•Legal obligation — processing required to comply with Saudi tax and regulatory requirements
•Consent — processing for marketing communications (which you can withdraw at any time)

11. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. Vetroniq does not sell personal information to third parties. To exercise your rights, contact us at [email protected].